If you place the order before 3pm Monday to Friday it will be sent the same day. 

Please allow the following time for your order to arrive after being dispatched before contacting us:

Standard delivery - 10 days
Tracked 24 - 4 days
Special delivery - 2 days

With free standard delivery the tracking will only update once Royal Mail attempt to deliver. This normally takes 2-5 working days but please allow 10 days for it to arrive before contacting us.

With Tracked 24 and Special delivery you will receive an email with updates from Royal Mail as it passes through their network.

If you place the order before 3pm Monday to Friday it will be sent the same day. 

Please allow the following time for your order to arrive after being dispatched before contacting us:

Standard delivery - 10 days
Tracked 24 - 4 days
Special delivery - 2 days

With free standard delivery the tracking will only update once Royal Mail attempt to deliver. This normally takes 2-5 working days but please allow 10 days for it to arrive before contacting us.

With Tracked 24 and Special delivery you will receive an email with updates from Royal Mail as it passes through their network.

We offer free standard delivery on all orders which normally takes 2-5 working days to arrive.

We also offer Tracked 24 (1-3 working days) for £2.49 or Special Delivery (next day) for £6.99 available during checkout.

If you place the order before 3pm Monday to Friday it will be sent the same day. 

Please allow the following time for your order to arrive after being dispatched before contacting us:

Standard delivery - 10 days
Tracked 24 - 4 days
Special delivery - 2 days

With free standard delivery the tracking will only update once Royal Mail attempt to deliver. This normally takes 2-5 working days but please allow 10 days for it to arrive before contacting us.

With Tracked 24 and Special delivery you will receive an email with updates from Royal Mail as it passes through their network.

Unfortunately we are not able to ship outside of the UK at this time. However, if you search for our products on Amazon they may have more international delivery options available.

Sadly, we’re unable to modify your order or delivery address once the order has been dispatched. If you need to order a greater quantity or an additional product, please place a new order online.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering at help@philipjonesjewellery.com we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

We typically only cancel orders if there’s a problem with stock, the delivery address provided, or if you’ve asked us to cancel. If you have received an email saying your order has been cancelled please check the delivery address provided when placing the order. Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.

Yes. You can place an order as a guest with no obligation to create an account.

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account when placing the order.

Yes, it is fine to exchange any items in new condition within 30 days of receipt. The fastest way to do this is to place an order for the piece you would like and then return the unwanted item for a refund using the below process.

Please send the goods back to us at the below address and please include a note with your name, order number, and reason for return and as soon as we receive that we will process the refund. 

Unit 6 Dane John Works
Gordon Road
Canterbury
Kent
CT1 3PP

Alternatively, you can send the goods back to us along with a note with your name, order number, and letting us know what item you would like to exchange it for and once received we will process that.

You can return any items in new condition using the process below within 30 days of receipt.

Please send the goods back to us at the below address (using a delivery confirmed service) and please include a note with your name, address, order number and reason for return and as soon as we receive that we will notify you and process the refund. 

Unit 6 Dane John Works
Gordon Road
Canterbury
Kent
CT1 3PP

Please note that we do not offer free returns so you would need to pay for the postage to send the item back to us.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, it is fine to exchange any items in new condition within 30 days of receipt. The fastest way to do this is to place an order for the piece you would like and then return the unwanted item for a refund using the below process.

Please send the goods back to us at the below address and please include a note with your name, order number, and reason for return and as soon as we receive that we will process the refund. 

Unit 6 Dane John Works
Gordon Road
Canterbury
Kent
CT1 3PP

Alternatively, you can send the goods back to us along with a note with your name, order number, and letting us know what item you would like to exchange it for and once received we will process that.

Apologies for the problem with your item.

Please send images showing the damage/fault to help@philipjonesjewellery.com and we will arrange a free exchange.

Unfortunately we do not sell gift vouchers at this time.

We do not sell wholesale or have any multi-buy discounts at this time

All of our jewellery will be delivered with branded velveteen pouches but we do have gift boxes available to purchase for most items. We do not currently offer a gift wrapping or gift message service.

Please note it is not possible for us to display the jewellery inside of the gift box before dispatch.

We are not able to engrave or customise any of the jewellery or quote cards at this time.

Yes, all of the earrings are sold as a pair so you would receive two.

We accept the following credit cards: MasterCard, Visa and American Express. We also accept payment by Klarna, PayPal, Google Pay and Apple Pay.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.